Is your ordering secure?
The part of the website you use to order is protected by a special secure server. This means it is protected by using a 128bit encrypting method, and others can not see the information you give. The only thing we use your credit card information for is to send it to the credit card company for payment of your purchases. We do not pass any of your information on to anyone not involved in completing your order. We do not sell a mailing list to anyone.
What is your privacy policy?
Online ordering is secure. 128bit Encryption technology, the same encryption strength used by banks and financial institutions, is used to insure the security of all customer information during and after the ordering process.
Customer information is never sold, given, or in any other way shared with anyone, for any reason - ever .
Strings By Mail's customer database is stored in a computer that is NOT connected to the internet or any other network. It is completely isolated and password protected.
Do you accept returns?
Full refund or credit will be given for any defective item purchased from Strings By Mail within 30 days except as noted below. Items can be exchanged (returned for credit toward another purchase) within 30 days for any reason. The items must be in original, restockable condition.
Strings do break. It is an inevitable occurrence that strings under tension will occasionally snap, break or otherwise become unplayable. We will not replace strings due to these reasons. Please contact the manufacturers directly if you wish to pursue a replacement string.
We work very hard at keeping your strings as fresh as possible. We store all strings in a climate controlled environment and we regularly rotate our stock. For this reason, unopened strings can only be returned within 30 days so that all of our customers receive the freshest possible strings. For strings, if more than 2 sets of the same kind of strings are returned for exchange, a 15% restocking fee will apply. Shipping charges will apply to exchanges. Please inspect your order immediately upon receipt. Opened, handled and otherwise used strings are not returnable. Due to the many variables regarding intonation and timbre inherent within the guitar and other stringed instruments we can not accept returns of strings for reasons of tone, pitch, or playability of the strings. To return an item, please contact us for a Return Authorization number. Please allow standard shipping time and an additional 4-5 business days for the return to be processed after it arrives.
Do you use “cookies”?
Cookies are used on this website only to allow our server to help complete your order, and speed up your shopping experience. At no time is any personally identifiable information (i.e. credit card numbers, etc) transmitted or stored in our cookies. Our cookies are not permanently stored on your computer, and are removed completely from your system when you exit your browser. (Any time you have trouble you can email, phone, fax, or mail us your order.). Once you get to the check-out section of our site all information you submit is securely encrypted.
Do you take phone orders?
Strings By Mail is happy to accept phone orders. Because we are primarily an internet business there is not always someone available to answer the phone; but you can always leave a message and someone will get back to you as soon as possible. The best time to find someone available is during East Coast business hours.
How do you ship?
Strings By Mail usually uses the United States Postal Service. Click here for policy details.
Do you accept International Orders?
Strings By Mail does accept international orders. Click here for international ordering policies.
